Terms & Conditions
These terms and conditions apply to the use of this website at www.bellesandwhistles.gifts (the “Website”). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
Any reference in these terms and conditions to “we” or “us” refers to Belles & Whistles Gift company.
Our Contact Details are as Follows:
Telephone number: 086 8357220
You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
Ordering From Us:
You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
Please note that we reserve the right to brand our personalised products.
We May Refuse to Accept an Order:(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions .
(e) If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
(f) If we believe your order is for commercial or other non-domestic concerns.
(g) For international orders where the goods exceed the maximum size and or weight for our couriers to deliver.
You will be notified via email within 5 working days of placing your order if we wish to cancel your transaction and your payment will be reimbursed immediately but may take up to 3 working days to reach your account.
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
Delivery:We will deliver the Products ordered by you to the address that you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items that have not been received.
You may specify a delivery address that is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work.
Delivery will be made as soon as possible. Our normal working hours are Monday to Saturday 9am - 5.30pm. We can only process, manufacture and dispatch orders during these times. All delivery and dispatch timescales quoted on the website do not include weekends or bank holidays.
Whilst we make every effort to deliver goods within the specified timescale, on occasion due to unforeseen circumstances we cannot always guarantee delivery in said time, or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
If the product(s) you have ordered do not arrive within 28 days of placing the order Belles & Whistles Gift Company accept no liability unless you have contacted us via email within this period.
The majority of our products are dispatched by courier. If express delivery is selected this will be delivered the next working day via An Post and will require a signature. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.
In the event you have not received your order, we must allow the following timescales before we can take further action, and claim back from the relevant carrier for lost items.
Standard delivery: 5 working days from date of dispatch
Express delivery: 2 working days from date of dispatch
International and EU Delivery: 20 working days from date of dispatch
Express Delivery:Express delivery is only available Mondays to Fridays, excluding bank holidays and weekends.
(a) Orders placed on a Monday before the specified last order time will be delivered on the following week.
(b) Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
(c)Our carriers will normally deliver your parcel between 9am and 5pm but certain carriers may deliver later; quite often you will receive a call from the courier with a 1-hour time slot for your delivery. Belles & Whistles Gift Company hold no responsibility for the accuracy of this delivery schedule.
(d) A signature will be required on receipt.
(e) If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so.
(f) If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot and attempt delivery the following day. The Carrier may also leave you a card telling you how you can pick it up or rearrange delivery.
Express Delivery to Northern Ireland, Overseas UK addresses and Northern Scotland will take up to 2 working days for delivery and may also carry an additional carrier charge.
Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes
Where a design proof has been created for you we reserve the right to charge up to 50% of the value of the order if you wish to cancel before production goes ahead.
For many items, you have the legal right to cancel your order within 7 working days of receiving the goods. This does not apply to certain items that we have made/ manufactured, personalised or customised specifically for you. It does not apply to perishable goods.
If you wish to cancel your order you can notify us by contacting us through the website or by telephone 086 8357220. This must be before the items have been sent into production.
Where goods have already been produced and delivered, the goods must be returned to us in accordance with the 'Returns and exchange' section below.
Please note: In order to provide a fast service some products are immediately sent for design and production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been miss-spelt.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
Returns and Exchange:
If you are not completely satisfied with your non-personalised goods, simply return them to us at any time within 14 working days of receipt. Due to each order bring custom made, store credit is given.
PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED UNLESS FAULTY. Please be aware that under no circumstances do we accept worn or washed clothing items.
The costs of returning goods to us shall be borne by you. Unfortunately we are unable to refund postage costs on unwanted non-personalised items.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
Your Rights to Return the Goods to Us Will Not Apply in the Following Circumstances:-Any products that we have made, personalised or customised specifically for you.
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.
- You have disposed of the item you have an issue with.
- A perishable item that has been consumed/disposed of.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item or send out a replacement free of charge. You can contact us on firstname.lastname@example.org for a freepost returns label. We will request a photo to show the damage/ issue before a label is issued.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
We regret that postage and packing costs for unwanted items cannot be refunded after 7 working days from when the order was delivered.
Please note:• You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.
• The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.
This returns policy does not affect your statutory rights.
The address for returns is:
Belles & Whistles Gift Company Ardnageehy
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.
• I received the wrong item
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
• Faulty items
If the item you received is faulty, please contact our customer care team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.
The colour of the product you receive may not exactly match the colour as displayed by our website on your computer monitor. Please be aware that if colour is significantly important to you, your order is placed at your own risk.
Actual colours may vary. This is due to each computer monitor having a different capability to display colours and that everyone sees these colours differently. We edit our photos to show the samples as life-like as possible, but please note the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
• Service Access
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
To register with www.bellesandwhistles.gifts you must be over eighteen years of age.
Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.